Off Broadway Shoes

Store Policies

Returns and Exchanges with Original Receipt:

  • Unworn merchandise may be returned within 60 days of purchase for a full refund.
  • Merchandise must be accompanied by the original box.
  • Please allow 1-2 billing cycles for credit card refunds to appear.
  • Purchases paid by check must wait seven (7) business days for a cash refund.

Please click here for details regarding our Return Policy.

Returns and Exchanges with no Receipt:

  • An exchange of an Off Broadway Shoe Warehouse gift card will be offered for unworn merchandise at the current selling price, when accompanied by the original box.

Returns with Rewards:

  • Redeemed Rewards are not reissued at the time of return and have no cash value.

Price Adjustment Policy:

  • A one-time price adjustment may be made within ten (10) days from the original date of purchase. To receive an adjustment, you must present your original receipt.
  • Flash Sales and Special Events are excluded.

Gift Cards:

  • May be used to make purchases at any store location.
  • Off Broadway Shoe Warehouse is not responsible for lost or stolen gift cards.
  • Gift cards may not be redeemed for cash, except where required by law.
  • Gift cards have no value until purchased.
  • Gift cards do not expire, and are not subject to any fees.
  • Gift cards are not a deposit or an asset account.
  • Gift cards are a prepayment of goods and are not redeemable for cash except where required by law.
  • Lost or stolen cards cannot be replaced.
  • Reload your card, check your balance or make a purchase at Off Broadway Shoe Warehouse.

Check Policy:

  • We accept personal checks and business checks, which are preprinted with signer's name and address.
  • No two-party, payroll or counter checks are accepted.
  • We require a valid photo identification (driver's license, state issued ID or military ID) and phone number.
  • Purchases paid by check must wait seven (7) business days for a cash refund.

Debit/Credit Cards

  • We accept Visa, MasterCard, Discover and American Express.