Find out more about

• Monday - Friday: 9am - 10pm EST
• Saturday: 10am - 8pm EST
• Sunday: 12pm - 8pm EST

• Economy - $6.99 - (7-10 Business Days)
• Standard Ground - $8.99 (5-7 Business Days)
• Expedited - $15.99 (2-3 Business Days)

Yes, to ship to a P.O. Box or military APO/FPO you must select the Economy - SmartPost shipping option and follow these directions:

• Include the service member's full name
• Include the unit and box (where applicable) in the Address 1 field
• Enter the 5 digit APO/FPO/DPO code in the Zip Code field
• Enter APO or FPO or DPO in the City field
• Select AA, AE or AP from the State drop down ( AA is used for armed forces in the Americas excluding Canada.  AE is used for Europe, the Middle East, Africa, and Canada. AP is used for the Pacific.)

• Unworn merchandise must be returned within 60 days from the purchase date, with original packaging, box and receipt.
• If you do not have a receipt, an Off Broadway gift card will be offered for the current selling price or a merchandise exchange.
• Returns from the "Buy one get one" sales: The purchase of two pair is what qualifies you for the discount during our "Buy One Get One" Sale. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of the return, in store only.
• You will receive a refund via your original form of payment.
• Please allow 1-2 billing cycles for credit card refunds to appear.
• Check purchases must wait 7 business days for a cash refund.
• No refunds or exchanges will be given on worn merchandise.
• Items purchased at an Off Broadway store may not be returned to offbroadwayshoes.com.
• If you have further questions please refer to our Shipping, Returns & Exchanges page.

• You may return online merchandise within 60 days by mail or at any Off Broadway location for an immediate credit or exchange.
• Exchanges are only available at an Off Broadway store location.
• Merchandise must be unworn, include original packaging and box.
• Returns from the "Buy one get one" sales: The purchase of two pair is what qualifies you for the discount during our "Buy One Get One" Sale. Accordingly, the discount is deducted from the refund total if either pair is returned.
• It may take up to 14 days to process the return and 2 billing cycles to reflect the credit to the original form of payment.
• We recommend you insure or send your package through a traceable shipping method. To return by mail complete the Return Form section of your invoice and send unworn merchandise with original box to:

1. Shop on our website or in the app. Select a style, select a size, then click Find In Store. If your store is participating, you'll see a Pick Up In Store button for that store to add the item to your cart. (Check back often as we will be adding more stores every month!)
2. Once you've placed your order, you will recieve a confirmation email (including a Passcode Number) when your items are ready to be picked up.
3. Provide the store associate your Passcode (included in the confirmation email) when picking up the order.