Find out more about


All shipping information in one place
Shipping, Returns & Exchanges
box icon
Economy Shipping
Estimated Arrival:
7-10 Business Days
(FREE for orders $65.00+)
truck icon
Standard Shipping
Estimated Arrival:
5-7 Business Days
airplane icon
Expedited Shipping
Estimated Arrival:
2-3 Business Days
(Limited product availability)
store icon
Available Same Day
Got some questions?
How long does it take to ship my online order and when can I expect delivery?
The majority of orders placed before 12:00pm EST will ship within 24 hours.
Can you ship my order outside of the United States?
We currently only ship to locations within the continental United States.
Can you ship my order to a P.O. Box or military APO/FPO?
Yes we can. To ship to a P.O. Box or APO/FPO, you must select the FedEx Smartpost option as the designated service type.
I lost my shipping invoice and would like to make a return or exchange.
In the event you have lost or misplaced your shipping invoice and would like to make a return or exchange, you may request a Return Authorization from Customer Care by calling 1-800-248-0881.
Can I ship to an address other than my billing address?
During the checkout process you will find a separate field to enter a shipping address, if it differs from the billing address. This makes gift giving even easier!
How do I return store-purchased merchandise?

  • Unworn merchandise must be returned within 60 days from the purchase date, with original packaging, box and receipt.
  • If you do not have a receipt, an Off Broadway gift card will be offered for the current selling price or a merchandise exchange.
  • Returns from the "Buy one get one" sales: The purchase of two pair is what qualifies you for the discount during our "Buy One Get One" Sale. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of the return, in store only.
  • You will receive a refund via your original form of payment.
  • Please allow 1-2 billing cycles for credit card refunds to appear.
  • Check purchases must wait 7 business days for a cash refund.
  • No refunds or exchanges will be given on worn merchandise.
  • Items purchased at an Off Broadway store may not be returned to
What is the return policy for online purchases?

  • You may return online merchandise within 60 days to any Off Broadway location for credit or exchange, or by mail for credit.
  • Exchanges are only available in-store at any Off Broadway store location.

How can an item purchased online be returned by mail?

Simply mail the unworn merchandise in its original packaging along with the shipping invoice to our Returns Processing Center. It may take up to 14 days to process the return and 2 billing cycles to reflect the credit to the original form of payment. Off Broadway Shoe Warehouse is not responsible for the merchandise until it has been received by our Returns Processing Center. C.O.D. packages will not be accepted. We recommend insuring and/or sending merchandise through a traceable shipping method.

  • Fill out the Return Form section of the shipping invoice
  • Enter the reason code next to the product being returned.
  • Complete Special Instructions if returning a gift or a purchase paid by gift card.
  • Place the unworn merchandise back in the original box along with the completed invoice.

Send to:
Off Broadway Shoe Warehouse
Attention: Returns Processing - 9210
8310 Technology Drive
Charlotte, NC 28262
I would like to exchange my order, how do I do that?
Exchanges can be made easily at any of our store locations. We are currently unable to process any exchanges via mail. If you'd like to exchange product via mail, please return the original purchase for a refund and reorder another pair. If you have any questions regarding our exchange policy, please feel free to call Customer Care at 1-800-248-0881 or email us.
loading gif